Privacy notice

This explains what RDNC SMS holds, why, and for how long. It covers both the people who hold accounts here and the people they send messages to.

What is held

• About you: name, business name, email address, mobile number, and the record of your top-ups and credit balance.
• About your sending: the numbers you send to, the text of each message, the sender name used, and the delivery outcome.
• Technical: the IP addresses you call the API from, sign-in times, and server logs.
• Documents you send: payment screenshots, and the business papers submitted for a sender ID.

Why

To deliver the messages you ask for, to bill you accurately and show you where your credits went, to register sender IDs with carriers on your behalf, to verify who holds an account, and to answer questions when something goes wrong. Message content is held so that a delivery can be traced and a charge explained.

Who else sees it

Only who has to:

• The telecommunications network that carries your messages receives the recipient number, the message text and the sender name. It cannot do its job without them.
• The payment processor receives your name, email and the amount when you pay online. RDNC never sees or stores your card details.
• The email provider that sends your receipts and password links receives your name and email address.

These are named on request. Nothing is sold, and nothing is shared for advertising.

How long

Account records, the credit ledger and payment documents are kept for as long as the account exists and afterwards for as long as tax and accounting rules require.

Message records are currently kept for as long as the account exists.

If you received a message

Messages sent through this platform come from the business named as the sender, not from RDNC. RDNC carries them. If you want to stop receiving them, tell that business directly. If they will not stop, or you believe they never had your permission, contact RDNC — sending without consent breaks the rules every account holder agrees to, and accounts are suspended for it.

Your rights

Under the Philippine Data Privacy Act you may ask what is held about you, ask for it to be corrected, object to how it is used, ask for a copy, and in some cases ask for it to be erased. Erasure does not extend to records RDNC must keep for tax or legal reasons.

How it is protected

Traffic is encrypted in transit. Passwords are hashed and cannot be read back. API secrets are stored hashed and shown once. Payment screenshots and sender ID documents are not publicly reachable — they are served only to the account that uploaded them and to RDNC. Two-factor authentication is available on every account.